Wednesday, September 30, 2015

An Open Letter About Windows 10 *

Thank you for the free download of Windows 10.  I'm learning a lot as I transition from my Windows 7 program.

Regrettably, I am experiencing some adjustment problems and need to ask for help  --  more than can be easily accessed on the internet.

I'm not asking for a long, involved explanation.  I just need an adjustment to the software when you can do it.

1.   This problem began with Windows 7.  If you are reading this, you are aware I am a  blogger.  I type (key) fairly fast and while I am zipping through my manuscript, the type will change size.  Sometimes this happens several times in one article.  In addition, the bar across the top that says

File      Edit     View      Favorites      Tools      Help

disappeared from view.  While I still had Version 7, I could hit the alt key and the bar would return long enough for one action.  (I had to hit it three times to copy, cut and paste, etc.)  Now the text has become almost excruciatingly small and the alt key does not produce the bar.  I've tried using the magnifier but 100% is where it is now and 200%, the next option, puts most of the article off the page.  I cannot see what else to do, and lack the correct terminology to ask the computer for help.

At first I though it was a blogger problem, but it happened in Facebook the other night, too.  This time, nothing seems to increase the size except the magnifier and I've already described the frustration with it.

2.  My second problem is related to accessing my two Hotmail and two Facebook accounts.  Older versions permitted us to tell the machine both the account name and the password and we could switch from account to account.  Now, whatever we accessed last just pops up automatically. 

3.  The third problem is that I cannot always close just one window at a time like I could in earlier versions.  For instance, I'm in Hotmail reading an answer to a post I made on Facebook, but I don't remember what I said.  I click on the icon to view my words.  Then when I click the X to close the window, I frequently get the offer to close all or the offer to cancel.  I need one for closing just that window.

I know this is a strange way of asking for help, but if I am having these problems, perhaps others are, too.  I'm by no means a computer expert, but I'm not a complete novice either.  Help please!

*Thanks to those who have helped me to resolve most of my problems.  I am grateful!!

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